Stormy Friday is an internationally recognized speaker in facility management. She has visited over thirty countries to consult, train and speak on FM trends; organization development; productivity and motivation; marketing and customer service; strategic planning and outsourcing alternatives. She co-authored a book entitled Quality Facility Management: A Marketing and Customer Service Approach (Wiley) and authored Organization Development for Facility Managers: Tracing the DNA of FM Organizations (AMACOM; Dog Ear Press). She has served on the IFMA Board of Directors and the BOMI International Board of Trustees and she is currently the Chair of the ProFMI Commission.
The foundation of the ProFM credential is the ProFM Body of Knowledge, which defines the 19 functional FM knowledge areas and five cross-functional competencies required of today’s facility professionals. Join Stormy Friday as she introduces the ProFM Body of Knowledge and how learning all 24 things every FM should know can help you achieve your…
